Network Rail
Network Rail's helpline at +443457114141 is available 24/7 for reporting urgent safety issues and general customer support. Common reasons to call include reporting safety concerns like objects on tracks, damage at level crossings, or infrastructure faults. For general inquiries, you can request information or make complaints about services. While the helpline prioritizes safety issues, general inquiries may be redirected to online forms. Callers often experience long wait times during peak hours or major incidents, so it's advisable to call during off-peak times for quicker service.
Updated 4 Nov 2025
Expected outcomes
- Report urgent safety concerns
- Request service information
- Make a complaint
- Seek assistance with services
- Report infrastructure damage
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of issue
- Location details
- Nature of enquiry
- Contact details
- Relevant documents
- Reference numbers
Known issues
Callers to Network Rail's helpline may encounter long wait times, especially during peak hours or major incidents. To avoid delays, it's recommended to call during off-peak hours or use online contact forms for non-urgent issues. Additionally, non-safety related complaints might not be resolved directly by the helpline and could be redirected to formal complaints channels or online forms. For the best experience, ensure you have all necessary details ready before calling, such as a clear description of the issue and precise location information.
