OVO Energy (SSE Energy Services)
Calling OVO Energy (SSE Energy Services) at +443303035063 allows you to manage various aspects of your energy account. You can inquire about tariffs, payments, and general service issues. The line is open Monday to Friday from 8am to 6pm, and Saturday from 9am to 1pm. For emergencies, support is available 24/7. Common reasons for calling include submitting meter readings, handling complaints, and reporting emergencies. Wait times can be long, especially on Tuesdays and Saturdays, so calling on Monday or Thursday mornings is recommended for shorter waits.
Updated 4 Nov 2025
Expected outcomes
- Inquire about tariffs
- Submit meter readings
- Report emergencies
- Register complaints
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Complaint summary
- Meter reading
- Case reference
Known issues
Customers frequently experience long wait times, particularly on Tuesdays and Saturdays. To minimize wait times, it is advisable to call on Monday or Thursday mornings. If a complaint is not resolved on the first contact, it can be escalated to a specialist complaints team or the CEO's office. Only about one-third of callers report resolution on the first attempt, so persistence may be necessary. For unresolved issues, having a complaint reference and account details ready can expedite the escalation process.
