Plusnet plc
Plusnet plc offers a range of services through their customer service number, including account management, technical support, and new service setup. Common reasons for calling include billing inquiries, troubleshooting connectivity issues, and ordering new services. The customer service team is known for being friendly and helpful, operating from Monday to Friday, 08:00-18:00, and Saturday, 09:00-13:00. Wait times can be longer during peak hours and service outages, so calling during off-peak times is recommended. The service is free to call from landlines, and the team is UK-based.
Updated 4 Nov 2025
Expected outcomes
- Assist with billing inquiries
- Troubleshoot connectivity issues
- Order new services
- Change account details
- Cancel services
- Upgrade plans
- Report service faults
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Service address
- Recent bill
- Payment reference
- Contact details
Known issues
Customers frequently experience long wait times, especially during peak hours and service outages. It is advisable to call during off-peak hours or use the online chat for a quicker response. Occasionally, service outages affect broadband and phone services, with updates provided on the service status page. Billing discrepancies are also reported, with unexpected charges or errors. Customer service can review and adjust bills if necessary. For faster resolution, ensure you have all relevant account and billing information ready when calling.
