Primark Stores Limited
Calling Primark Stores Limited at +441189606300 connects you to their head office, primarily handling corporate, press, and escalated customer service matters. This line is available Monday to Friday from 09:00 to 17:30. Common reasons for calling include addressing corporate policies, handling escalated complaints, and obtaining information on Primark's operations. Routine store-level queries are typically redirected to local stores or main customer service channels. Wait times can occasionally be long, especially during peak complaint periods, so calling during non-peak hours may be beneficial.
Updated 4 Nov 2025
Expected outcomes
- Check corporate policies
- Lodge formal complaints
- Inquire about operations
- Request press information
- Escalate customer service issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Incident details
- Store location
- Relevant receipts
Known issues
Callers to Primark's head office sometimes experience long wait times, particularly during peak complaint periods. To mitigate this, try calling during non-peak hours. Additionally, reaching specific departments can be challenging. Persistence and a clear explanation of your issue may improve your chances of being transferred to the correct department. It is advisable to have all relevant information ready, such as your full name, contact details, and any pertinent documentation, to facilitate a smoother process.
