University of Bristol Students' Union
The University of Bristol Students' Union Reception offers a variety of services to support students in their academic and personal lives. Common reasons for calling include seeking academic advice on university processes such as appeals, complaints, and course changes. Personal and social support is also available, addressing issues like wellbeing and crisis support. Skills workshops and support groups provide additional resources for personal development. The reception is open Monday to Friday, 10am to 4pm, with peak times during exam periods. It's advisable to call early in the day to avoid long wait times. Services are free, confidential, and accessible to all University of Bristol students.
Updated 4 Nov 2025
Expected outcomes
- Seek academic advice
- Access personal support
- Join skills workshops
- Participate in support groups
- Request peer mentoring
- Engage in mediation
- Resolve disputes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Description of issue
- Workshop schedule
- Support group schedule
- University status verification
- Contact details
Known issues
During busy periods, such as exam times, the reception may experience high call volumes, leading to longer wait times and limited drop-in availability. It is recommended to use email contact during these times for a quicker response. The service is designed to be accessible, with wheelchair access and accessible toilets available. To ensure a smooth experience, have your student ID and a brief description of your issue ready when contacting the reception. This will help the advisors provide timely and effective guidance or direct you to the appropriate specialist services.
