University of Glasgow Student Services Enquiry Team
The University of Glasgow Student Services Enquiry Team assists with a variety of student-related queries. You can inquire about student records, university finances, certifying letters, and transcripts. The team is available Monday to Friday from 09:00 to 16:45, with a later start at 10:00 on Tuesdays. For quick responses, it's recommended to call during mid-morning or early afternoon. Alternatively, students can submit requests online via the UofG Helpdesk, which is accessible 24/7, though responses are provided during operating hours. Self-service document production is available around the clock through MyCampus, allowing students to independently generate necessary documents.
Updated 4 Nov 2025
Expected outcomes
- Inquire about student records
- Request certifying letters
- Access university finances information
- Submit online helpdesk requests
- Generate transcripts via MyCampus
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- MyCampus login
- Relevant documentation
- Access to UofG Helpdesk
- Completed academic registration
- Contact details
Known issues
Some students encounter difficulties when generating self-service documents due to browser pop-up blockers or cache issues. To resolve this, ensure that the pop-up blocker is disabled for University of Glasgow pages and clear your browser cache. If problems persist, try using a different browser or contact the helpdesk for further assistance. It's advisable to check these settings before attempting to generate documents to avoid delays. Additionally, feedback is welcomed after enquiries, helping improve the service for future interactions.
