University of Leeds
The University of Leeds switchboard is available to assist callers by connecting them to the appropriate departments or staff members and providing general information about the university. The switchboard operates from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Callers often reach out for assistance with academic queries, admissions information, or to connect with specific university departments. The staff is known for being friendly and helpful, ensuring that callers are directed to the correct team for their needs. While specific wait times are not provided, calling during off-peak hours, such as early mornings or late afternoons, may result in shorter wait times.
Updated 10 Nov 2025
Expected outcomes
- Connect to specific department
- Reach a staff member
- Obtain general university info
- Inquire about admissions
- Request academic information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Staff member name
- Nature of inquiry
- Student ID (if applicable)
- Course details
- Admissions reference number
Known issues
While there are no specific known issues reported, it is advisable to have the necessary information ready before calling, such as the department or staff member's name and the nature of your inquiry. This preparation can help expedite the process. If redirected, note down the contact details of the department for future reference. Consider calling during non-peak hours to potentially reduce wait times. For detailed academic or admissions queries, you may be transferred to specialized teams, so patience may be required during the call.
