University of Northampton
The University of Northampton's Student Information Desk provides essential support for students regarding administrative and academic matters. You can call to update personal or course information, resolve student ID issues, and inquire about enrolment and timetables. The desk also assists with council tax queries and NILE (Northampton Integrated Learning Environment) issues. Additionally, students can request official university letters, such as status or council tax letters, and seek guidance on mitigating circumstances affecting academic performance. The service is available Monday from 08:30 to 15:00, and Tuesday to Friday from 08:30 to 16:00. It's closed on weekends and bank holidays. Wait times may vary, with longer waits during peak periods like the start of term.
Updated 4 Nov 2025
Expected outcomes
- Update personal information
- Request official letters
- Submit mitigating circumstances
- Resolve student ID issues
- Inquire about enrolment
- Get timetable information
- Access specialist services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID number
- Relevant documentation
- Details of letter needed
- Supporting evidence
- Brief issue description
- New address details
Known issues
Some students experience longer wait times, particularly during peak periods such as the start of term or enrolment. To avoid delays, it's advisable to call earlier in the day or use email for non-urgent queries. The Student Information Desk is a primary contact point, but many requests can also be handled through the SRS Student Portal, which may offer a more efficient alternative for straightforward tasks. If you're unable to access the portal, phone support is available for more complex issues. Always have your student ID and any necessary documentation ready to expedite the process.
