University of Northumbria at Newcastle
The University of Northumbria at Newcastle's main switchboard handles a variety of calls, including routing to specific departments, providing general information about the university, and assisting with campus directions. The switchboard is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. While specific wait times are not provided, calling during off-peak hours, such as early mornings or late afternoons, may reduce wait times. The switchboard staff can assist with general enquiries and ensure callers are directed to the appropriate department for their needs.
Updated 4 Nov 2025
Expected outcomes
- Route to specific department
- Provide campus directions
- Answer general information
- Assist with department contacts
- Handle switchboard enquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Course name
- Department name
- Specific query details
- Personal contact information
- Call recording preference
Known issues
A common issue when calling the University of Northumbria's switchboard is the automatic recording of calls for training and quality purposes. If you prefer not to have your call recorded, you can request this at the beginning of the conversation. The advisor will then switch off the recording for the duration of the call. This request is easy to make and ensures your privacy preferences are respected. Additionally, calling during peak hours may lead to longer wait times, so consider calling during less busy periods for a quicker response.
