University of Oxford
The University of Oxford's Security Services department handles facilities management enquiries and bookings for administrative buildings. Common reasons for calling include reporting building maintenance issues, booking repairs, and arranging room or equipment services. The department is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While typical wait times are not specified, contacting during non-peak hours may result in faster service. For those without Planon access, completing an application form is necessary. Urgent issues can be escalated via email or follow-up calls.
Updated 4 Nov 2025
Expected outcomes
- Report building maintenance
- Book repair services
- Arrange room bookings
- Schedule equipment moves
- Request catering services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Building name
- Planon login
- Contact information
- Service details
- Application form
- Issue description
Known issues
Some users occasionally experience delayed responses to maintenance requests, particularly during peak academic periods. To address this, it is advisable to escalate urgent issues via email or follow up with the helpdesk. Ensuring all necessary information is provided when making a request can help expedite the process. Additionally, calling during less busy times may improve response times. For those without Planon access, completing the required application form or contacting the Estates Helpdesk directly can facilitate service requests.
