University of Roehampton - Southlands College
The University of Roehampton - Southlands College provides a range of services through its contact number. Callers can handle general enquiries, receive student support, and access wellbeing services. General enquiries include directions and information about college facilities. Student support covers academic queries, ID cards, and wellbeing assistance. Wellbeing support connects students with officers for advice and referrals. Reception staff are the first point of contact and can direct calls to relevant departments. Typical wait times are not specified, but calling during reception hours is recommended. For wellbeing support, booking an appointment is advised to ensure availability.
Updated 4 Nov 2025
Expected outcomes
- Get directions to campus
- Request student ID card
- Access academic support
- Connect with wellbeing officer
- Book wellbeing appointment
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Full name
- Nature of enquiry
- Appointment booking
- Contact details
- Email address
Known issues
A common issue faced by callers is privacy restrictions. Reception and support staff cannot discuss individual student information with third parties due to data protection regulations. It is important to advise callers that only the student can discuss their own records or must provide explicit consent. To avoid frustration, ensure that the student is present or has provided consent before calling. For wellbeing support, booking appointments in advance can help manage time effectively and ensure the availability of support officers.
