University of Winchester
The University of Winchester's IT Technical Support provides assistance with university-managed devices, software, and network access for both students and staff. Common reasons for calling include troubleshooting device issues, resolving software problems, and gaining network access. The IT Helpdesk is conveniently located in the Library, offering both walk-in and phone support during operating hours. While specific wait times are not provided, calling during off-peak hours, such as early mornings or late afternoons, may result in shorter wait times. The support team is equipped to handle a variety of technical issues, ensuring that students and staff can efficiently resolve their IT concerns.
Updated 4 Nov 2025
Expected outcomes
- Troubleshoot device issues
- Resolve software problems
- Gain network access
- Report hardware malfunctions
- Request password resets
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University ID
- Staff/student number
- Device details
- Issue description
- Error messages
- Software version
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to avoid long wait times. Ensure you have all necessary information ready, such as your University ID and a detailed description of the issue, to expedite the support process. If the phone lines are busy, consider visiting the IT Helpdesk in person for immediate assistance. Additionally, checking the university's IT support website for common troubleshooting steps can often resolve issues without needing to call.
