Vanquis Bank Limited
Vanquis Bank Limited offers a range of services through their Finance Queries department. Customers can inquire about account balances, recent transactions, and report lost or stolen cards. Additionally, they can make payments and ask about financial products. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking account status, reporting card issues, and making payments. While wait times can vary, calling early in the morning or mid-week may reduce waiting. Automated options may be used before speaking to a live agent.
Updated 4 Nov 2025
Expected outcomes
- Check account balance
- Inquire recent transactions
- Report lost card
- Make a payment
- Ask about interest rates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Security details
- Personal identification
- Payment details
- Date of birth
- Address
Known issues
Customers often experience long wait times, especially during peak hours and at month-end. To avoid this, try calling early in the morning or mid-week. There are occasional reports of calls being disconnected; if this happens, consider calling back or using a callback option if available. Some users find it challenging to reach specific departments, so clearly stating your query and desired department at the start of the call can help. Following these tips can improve your calling experience.
