Vitality Health Limited
Vitality Health Limited's Health Claims and Care Hub provides assistance with health insurance claims and care coordination. You can call to submit, track, and resolve claims, or arrange care services and referrals. The department operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It's advisable to call during non-peak hours to minimize wait times, which can be longer after major policy changes. Ensure you have your policy number and personal identification ready, as these are often required for verification and processing.
Updated 4 Nov 2025
Expected outcomes
- Submit health insurance claims
- Track claim status
- Resolve claim issues
- Arrange care services
- Access covered treatments
- Request provider referrals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Treatment information
- Supporting documents
- Claim reference number
Known issues
While there are no specific known issues reported, callers may experience longer wait times during peak hours or after major policy updates. To avoid delays, it is recommended to call during off-peak hours and have all necessary documentation ready. If you encounter issues, consider using online resources or contacting customer support via email for non-urgent inquiries. Always note your claim reference number for future follow-ups.
