West Mercia Police
West Mercia Police offers a range of services via their non-emergency contact number, available 24/7 for reporting crimes or requesting police assistance. General enquiries about police services, lost property, or administrative matters can be made Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Callers should be prepared to provide details of incidents, including location and personal contact information. Typical wait times can vary, especially during peak hours or major incidents, so calling during off-peak times is advisable. For emergencies, dial 999 instead.
Updated 4 Nov 2025
Expected outcomes
- Report a crime
- Request police assistance
- Enquire about lost property
- Ask about administrative matters
- Check police service availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident details
- Location information
- Personal contact details
- Nature of enquiry
- Reference number
- Time of incident
Known issues
Callers to West Mercia Police may occasionally experience long wait times, particularly during peak hours or major incidents. It is recommended to use online reporting for non-emergencies or call during off-peak hours to reduce wait times. Some users have reported difficulty reaching specific departments, but operators can provide guidance or arrange a callback. For non-emergency situations, using the main contact number is advised, while emergencies should be directed to 999.
