West Midlands Police
West Midlands Police provides several services through their contact numbers. For emergencies, dial 999 to report crimes in progress or life-threatening situations. For non-emergencies, such as reporting less urgent crimes or seeking advice, call 101. General enquiries can be made during business hours, Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Anonymous crime reporting is available 24/7 via Crimestoppers at 0800 555 111. Complaints about police conduct should be submitted through the dedicated process online. Callers often experience long wait times on the 101 line, especially during peak hours, so it is advisable to call during off-peak times or use online services when possible.
Updated 4 Nov 2025
Expected outcomes
- Report a crime in progress
- Report non-urgent crime
- Make general enquiries
- Submit police conduct complaint
- Report crime anonymously
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Incident details
- Location
- Complaint form
- Supporting evidence
- Relevant details
Known issues
Callers to the non-emergency 101 line often face long wait times, particularly during peak hours. To mitigate this, it is recommended to call during off-peak times or use online reporting options when available. Additionally, complaints about police officers are sometimes redirected, causing confusion. Clearer instructions are now provided on the website and phone menu to assist callers. For urgent matters, always use the 999 emergency line, which is prioritized for immediate response.
