WM Morrison Supermarkets Limited
WM Morrison Supermarkets Limited offers customer service support for queries related to orders, complaints, store information, loyalty programs, and general feedback. The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking order statuses, resolving complaints, and obtaining store details. Wait times can be longer during peak hours or after major promotions, so calling during off-peak times is advisable. Customers are encouraged to check the FAQs before calling to potentially resolve their issues more quickly.
Updated 4 Nov 2025
Expected outcomes
- Check order status
- Resolve complaints
- Get store information
- Inquire about loyalty programs
- Provide general feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Account details
- Complaint details
- Loyalty card number
- Personal identification
- Contact information
Known issues
Customers occasionally face long wait times, especially during peak hours or after promotions. To avoid this, it's recommended to call during off-peak hours or use online contact forms. Additionally, resolving complex issues such as refunds or detailed complaints might require escalation to supervisors or a written follow-up. For smoother interactions, ensure you have all necessary details ready before calling, such as order numbers and account information. This preparation can help expedite the resolution process and minimize frustration.
