Yorkshire Building Society
Yorkshire Building Society provides a range of services via their contact number, including assistance with savings, mortgages, and account queries. Customers often call for mortgage support, account management, and to provide feedback or lodge complaints. Typical wait times can be longer during peak hours or after major announcements, so calling during off-peak hours is advisable. The best times to call are usually mid-morning or early afternoon on weekdays. The service is available during operating hours, and having your membership number and personal identification ready can expedite the process.
Updated 4 Nov 2025
Expected outcomes
- Manage savings accounts
- Support mortgage applications
- Handle complaints
- Provide feedback
- Locate branch information
- Resolve account queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Membership number
- Personal identification
- Mortgage reference
- Account details
- Description of issue
- Supporting documents
Known issues
Customers may experience extended wait times during peak hours, especially after major announcements. To avoid this, it is recommended to call during off-peak hours, such as mid-morning or early afternoon. Additionally, limited branch availability on weekends can be a concern, so using online or phone services for urgent matters is advisable. For complaints, escalation may involve a review by the Board or Committee, requiring a detailed description and supporting information. Always have your account details and personal identification ready to ensure a smoother process.
