Zurich Insurance plc
Zurich Insurance plc provides a range of services via their contact number, including answering questions about insurance products, assisting with claims, and managing policies. Common reasons for calling include filing or updating insurance claims and making changes to existing policies. Callers should be prepared with their policy number and personal identification for efficient service. Wait times can vary, with peak hours often leading to longer hold times, especially for claims support. It is advisable to call during off-peak hours or use online services when possible.
Updated 4 Nov 2025
Expected outcomes
- Answer insurance questions
- File insurance claims
- Track claim status
- Update policy details
- Renew insurance policies
- Cancel insurance policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Incident description
- Supporting documents
- Contact information
Known issues
Customers occasionally experience long wait times, especially during peak hours for claims support. To avoid this, it is recommended to call during off-peak hours or utilize online services. Additionally, some callers have reported confusion regarding policy changes, particularly in relation to post-Brexit adjustments and cross-border conversions. Zurich Insurance agents are available to provide clarification and updated documentation to resolve these issues. Being prepared with all necessary information can help expedite the process and reduce potential frustrations.
