Northumberland Fire and Rescue Service
The Northumberland Fire and Rescue Service can be contacted for a variety of non-emergency services. Common reasons for calling include making general enquiries about fire service operations, reporting non-emergency incidents, and obtaining information about local fire stations. The reception is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typical wait times can vary, with longer waits reported during peak hours. It's advisable to call during off-peak times or use email for non-urgent queries. For emergencies, always dial 999.
Updated 4 Nov 2025
Expected outcomes
- Check fire service operations
- Report non-emergency incidents
- Get fire station details
- Inquire about community resources
- Direct calls to departments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Caller name
- Contact details
- Nature of enquiry
- Incident details
- Location
- Email address
Known issues
Some callers experience long wait times during peak hours or due to staff shortages. To avoid delays, it's best to call during off-peak hours or use email for non-urgent matters. Reception is closed outside standard hours, so for urgent issues, use the out-of-hours contact number 01670 627599 or email FControl@northumberland.gov.uk. These alternatives ensure that your concerns are addressed promptly, even when the main reception is unavailable.
