Northumberland Fire and Rescue Service
The Northumberland Fire and Rescue Service Out Of Hours Control is available 24/7 to handle emergency situations such as fires, rescues, and other urgent incidents. When you call this number, your call is prioritized and directed to control staff who are trained to manage emergencies efficiently. For non-emergency fire safety advice, you can also reach out during business hours, with urgent advice accessible via the control team outside these hours. Typically, wait times are minimal for emergencies, but non-urgent queries may be redirected or advised to call back during regular hours. It's best to call during off-peak times for non-emergencies to ensure quicker service.
Updated 4 Nov 2025
Expected outcomes
- Report fire emergencies
- Request rescue operations
- Obtain fire safety advice
- Provide emergency location
- Receive urgent safety guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident location
- Emergency nature
- Caller contact details
- Description of concern
- Additional relevant information
Known issues
While there are no specific known issues reported, it's important to remember that emergency calls are prioritized. For non-emergency advice, calling during business hours can lead to quicker responses. If you experience long wait times during peak periods, consider using online resources for general fire safety information. Always ensure you have all necessary information ready before calling to expedite the process. Remaining calm and providing clear details will help the operators assist you more effectively.
