Northumbrian Water Limited
Northumbrian Water Limited provides essential services such as reporting leaks and addressing emergency water supply issues. You can report a leak in the street, footpath, or on private property for investigation and repair. Emergency water supply issues, like loss of water due to a leak, can also be reported for urgent response. The emergency leakline is available 24/7, ensuring immediate attention to critical problems. Online reporting is also available for non-urgent leaks. Typical wait times for a technician to be dispatched range from 1 to 5 days, depending on the severity of the issue. For the best service, call during off-peak hours, typically early mornings or late evenings.
Updated 4 Nov 2025
Expected outcomes
- Report street leaks
- Report private property leaks
- Address water supply issues
- Schedule leak repairs
- Receive repair guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of leak
- Description of leak
- Contact details
- Address
- Nature of issue
- Online reporting access
Known issues
Common issues include delays in repairs due to the need for local council permissions, which can take up to 21 days. This is particularly relevant for repairs on public roads or footpaths. Another frequent issue is confusion over leak responsibility; leaks on private property are the owner's responsibility, while public pipes are handled by Northumbrian Water. To avoid delays, ensure you have all necessary information ready when calling, such as the exact location and description of the leak. For non-urgent issues, consider using the online reporting tool to avoid wait times.
