Northumbrian Water Limited
Northumbrian Water Limited's Wholesale Operations department provides essential services for business customers and retailers. You can manage accounts, escalate issues, investigate compliance matters, and make property data enquiries. The department operates Monday to Friday, 09:00-17:00, excluding bank holidays. Some users report long wait times during peak hours or after major incidents, so calling earlier in the day may reduce wait times. For emergencies outside business hours, calls are directed to the operations team. The best time to call is typically mid-morning or mid-afternoon to avoid peak periods.
Updated 4 Nov 2025
Expected outcomes
- Manage business account
- Escalate operational issues
- Investigate compliance matters
- Enquire about property data
- Discuss settlement reports
- Resolve contractual issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business account number
- Relevant issue details
- Compliance issue details
- Property address
- Retailer account information
- Contact details
Known issues
Some users experience long wait times when contacting the wholesale operations desk, especially during peak hours or after major incidents. It is advisable to escalate issues to an account manager or follow up via email if delays occur. Additionally, out-of-hours support is limited, so urgent issues may not be resolved until the next business day. For emergencies, contact the operations team directly. To minimize wait times, consider calling during mid-morning or mid-afternoon when lines are less busy.
