University of Cambridge
The University of Cambridge Student Services Centre provides support for a variety of academic and administrative queries. This includes information on academic programs, departments, and procedures. The center is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Callers may be redirected to specific departments based on their inquiries. Typical reasons for calling include checking application statuses, understanding program details, and resolving administrative issues. While wait times can vary, calling during early morning hours may result in shorter queues.
Updated 8 Nov 2025
Expected outcomes
- Check application status
- Get program information
- Understand administrative procedures
- Resolve academic issues
- Request department referrals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Nature of enquiry
- Relevant department
- Student ID
- Academic program details
- Contact information
Known issues
While there are no specific known issues reported, it is advisable to have all necessary information ready before calling to ensure a smooth experience. If redirected, make sure to note the contact details of the specific department. Calling during peak hours may lead to longer wait times, so consider reaching out during early or late hours within the provided schedule. For non-urgent matters, exploring online resources might provide quicker answers.
