University of East Anglia
The University of East Anglia's IT Service Desk provides comprehensive support for IT-related issues, including assistance with IT accounts, password resets, campus cards, connecting to eduroam, printing, and software. The primary contact method is Live Chat, available Monday to Friday from 08:00 to 17:00, with an AI Assistant available 24/7. Self-service options, such as password resets, are accessible online. Callers typically seek help with account access, software installation, and network connectivity. Wait times can vary, but contacting during mid-morning or early afternoon may reduce delays. On Wednesday afternoons, Live Chat is limited to account access enquiries only.
Updated 4 Nov 2025
Expected outcomes
- Reset passwords
- Connect to eduroam
- Resolve printing issues
- Access campus card info
- Install software
- Troubleshoot IT accounts
- Use AI Assistant
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- UEA username
- Password
- Authentication method
- Nature of IT issue
- Campus card details
- Device information
Known issues
The Live Chat service at the University of East Anglia's IT Service Desk may experience limited support on Wednesday afternoons, focusing only on account access enquiries. If Live Chat is unavailable, users are encouraged to try again the next working day or utilize self-help guides. Additionally, Live Chat may not connect if accessed just before closing or when using an ad blocker or non-UEA VPN. Disabling these tools can help resolve connection issues. For immediate assistance, the AI Assistant and self-service options are available 24/7, providing solutions for common IT problems.
