University of Huddersfield
The University of Huddersfield's IT Purchasing department handles the procurement of IT equipment and mobile phones for staff. Services include purchasing desktop PCs, laptops, and mobile contracts. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include vendor selection, pricing negotiation, and seeking advice on IT product compatibility. While specific wait times are not provided, contacting the department during mid-morning or early afternoon may help avoid peak times. All requests must comply with University Purchasing Policies, and staff are encouraged to use the Self-Service Portal or HudHelp forms for submissions.
Updated 4 Nov 2025
Expected outcomes
- Purchase desktop PCs
- Order mobile phones
- Negotiate pricing
- Select vendors
- Request IT procurement advice
- Submit mobile contracts
- Ensure policy compliance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Staff authorization
- Access to SSP
- HudHelp form submission
- Equipment details
- Justification for purchase
- Staff credentials
- Mobile contract details
Known issues
Some staff experience difficulty accessing the Self-Service Portal, requiring assistance from school technicians or IT support. If you encounter this issue, contact the relevant support team for help. Additionally, delays in processing mobile phone requests can occur due to high demand or incomplete submissions. To avoid delays, ensure all necessary information is included in the HudHelp forms and follow up with the Digital Purchasing team if needed. For smoother processing, double-check all details before submission and consider calling during less busy hours.
