University of Huddersfield
The IT Support at the University of Huddersfield offers comprehensive assistance for all university-related IT issues via phone, Microsoft Teams, email, and in-person at the Library and Computing Help Desk. Common reasons to call include resetting passwords, troubleshooting technical difficulties, and inquiring about equipment loans. For urgent IT problems, calling during operating hours ensures a timely response. Students and staff can also provide feedback and lodge formal complaints through phone or email. Wait times can vary, typically faster for urgent calls, with possible delays during peak academic periods like exams or course registrations.
Updated 2 Nov 2025
Expected outcomes
- Reset forgotten passwords
- Troubleshoot technical issues
- Request equipment loans
- Resolve urgent IT problems
- Submit formal complaints
- Provide service feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University ID
- Detailed issue description
- Contact details
- Equipment loan specifications
- Complaint details
- Feedback specifics
Known issues
While IT Support aims to resolve issues promptly, there is an occasional delay in meeting resolution targets, with May 2024 reported at an average of 28.2 hours compared to the 24-hour goal. To minimize delays, calling during less busy times such as mid-week or early mornings is advisable. For non-urgent issues, emailing may warrant a more comprehensive response. Providing all requested information upfront can significantly aid in faster service. If delays persist, feedback can be submitted via the formal complaints process for further review and action.
