University of Kent
The University of Kent's School of English Student Enquiries line is available for current and prospective students seeking information about courses, admissions, and support. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers can expect assistance with a variety of queries related to the School of English. While typical wait times are not specified, calling during non-peak hours, such as early mornings or late afternoons, may result in quicker service. For academic-specific questions, callers might be redirected to individual staff members who can provide detailed assistance.
Updated 4 Nov 2025
Expected outcomes
- Answer course questions
- Provide admission details
- Offer student support
- Redirect academic queries
- Clarify application procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Student status
- Applicant information
- Course details
- Specific questions
- Relevant documents
Known issues
While there are no specific known issues reported, callers are advised to have all necessary information ready before calling to ensure a smooth process. This includes having your name, student or applicant status, and any relevant course details on hand. If your query is academic-specific, be prepared to request a transfer to the appropriate staff member. To avoid long wait times, consider calling during off-peak hours, such as early in the morning or late in the afternoon. Additionally, checking the university's website for frequently asked questions may provide quicker answers to common inquiries.
