University of Kent
The University of Kent's Student Support department provides a range of services to assist students with their academic and personal wellbeing. Common reasons for calling include inquiries about student support services, mental health resources, and disability accommodations. The department operates Monday to Friday from 09:00 to 17:00, with out-of-hours crisis support available through Spectrum Life. Typical wait times can vary, especially during peak periods like the start of term. It's often best to call earlier in the day to avoid delays. The department is equipped to handle a variety of student needs, ensuring that students receive the necessary support and guidance.
Updated 4 Nov 2025
Expected outcomes
- Answer student support queries
- Arrange counselling sessions
- Signpost crisis support
- Schedule disability support appointments
- Create Inclusive Learning Plans
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Kent email address
- Contact details
- Brief issue description
- Nature of enquiry
- Student registration
Known issues
Occasional long wait times are reported, particularly during peak periods such as the start of term. To mitigate this, try calling earlier in the day or using online enquiry forms. Additionally, some calls may be misdirected to the wrong department, leading to delays. To avoid this, clearly state the nature of your enquiry at the beginning of the call. These measures can help ensure a smoother experience when seeking support from the University of Kent's Student Support department.
