University of Worcester
The University of Worcester's Firstpoint department provides comprehensive support for students, handling a wide range of queries including accommodation, car parking permits, careers, counselling, and student finance. The service operates Monday to Friday, with desk hours from 09:00 to 16:30 and phone support available between 09:00-12:00 and 13:15-16:00. It's closed on weekends and university closure days. Common reasons for calling include booking appointments with specialist services and seeking advice on various student-related issues. Wait times can vary, but calling during mid-morning or early afternoon may reduce delays.
Updated 4 Nov 2025
Expected outcomes
- Handle student queries
- Book specialist appointments
- Provide money advice
- Offer counselling support
- Direct to university teams
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student name
- Student number
- Contact details
- Availability for appointments
- Email address
- Specific query details
Known issues
Phone support at Firstpoint is limited to specific hours, causing potential inconvenience. If you cannot reach them by phone, consider emailing or visiting the desk in person. The phone lines are open from 09:00 to 12:00 and 13:15 to 16:00, with an early closure at 15:30 on Wednesdays. Occasionally, there may be unannounced closures due to university events or holidays, so it's advisable to check the university's website or blog for any updates. Using email can be a reliable alternative to ensure your queries are addressed promptly.
