University of Worcester
The University of Worcester offers a range of support services for students via the Notable Department. You can schedule a STAR appointment to discuss personal issues and develop a support plan. Counselling services are available for emotional or psychological support, and crisis assessment is offered for urgent mental health needs. These services are available Monday to Friday, from 09:00 to 16:30. Initial contact is typically made through a STAR appointment, which may lead to further referrals. Wait times can vary, but booking in advance is recommended. The best times to call are mid-morning or early afternoon to avoid peak times.
Updated 4 Nov 2025
Expected outcomes
- Book STAR appointment
- Access counselling services
- Schedule crisis assessment
- Receive mental health support
- Discuss support plans
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Brief issue description
- Access to booking system
- Nature of crisis
- Referral information
Known issues
Some students experience occasional errors with the online booking system for STAR appointments. If you encounter this, try reloading the page. Persistent issues can be resolved by contacting Firstpoint for assistance. To avoid frustration, ensure your internet connection is stable before booking. Additionally, calling during non-peak hours can help reduce wait times. All services are confidential and free for students, so don't hesitate to reach out for support when needed.
