West Midlands Fire Service
The West Midlands Fire Service headquarters can assist with general enquiries about fire safety, services, and operations. Additionally, they arrange 'Safe and Well' visits for Birmingham residents, offering free home safety checks and fire risk assessments. General enquiries are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. For 'Safe and Well' visits, a dedicated line is available every day. Callers may experience long wait times during peak hours or emergencies, so it's advisable to call during off-peak times or use the online contact form for quicker responses.
Updated 4 Nov 2025
Expected outcomes
- Check fire safety guidelines
- Schedule Safe and Well visit
- Request fire risk assessment
- Inquire about fire services
- Get headquarters operation details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Contact details
- Specific fire safety concerns
- Visit date preference
Known issues
Callers to the West Midlands Fire Service may experience long wait times during peak hours or emergencies. To minimize wait times, it's recommended to call during off-peak hours or use the online contact form. The service is committed to providing timely assistance, but during emergencies, response times may be longer. For 'Safe and Well' visits, using the dedicated line can ensure faster service. Always have your name, address, and contact details ready to expedite the process.
