West Midlands Fire Service
The West Midlands Fire Service Home Safety Centre offers several key services via their contact number. You can book a free Safe and Well visit for a comprehensive home fire safety assessment, which includes smoke alarm checks and tailored advice to reduce fire risks. Additionally, the service provides general fire safety advice and facilitates referrals for vulnerable individuals who may be at higher risk due to factors like age or disability. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While specific wait times are not provided, calling during mid-morning or early afternoon might reduce wait times. The service prioritizes those at higher risk, ensuring they receive prompt attention.
Updated 4 Nov 2025
Expected outcomes
- Book a Safe and Well visit
- Receive fire safety advice
- Refer vulnerable individuals
- Install smoke alarms
- Plan escape routes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Home address
- Household information
- Vulnerability details
- Referral reasons
- Risk factors
Known issues
While there are no specific known issues reported, it is advisable to have all necessary information ready before calling to ensure a smooth process. This includes your contact details, address, and any relevant risk factors or vulnerabilities. If you experience long wait times, consider calling during non-peak hours, such as mid-morning or early afternoon. Alternatively, you may email the Home Safety Centre to request services. Always ensure that any visiting firefighters carry proper identification for security purposes.
