York St John University
York St John University's Porters department offers a range of services accessible via phone, including inquiries about admissions, application status checks, and course change requests. Common reasons for calling include checking the status of applications, submitting appeals or complaints, and requesting course changes. The department is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. During peak admissions periods, such as UCAS deadlines, callers may experience longer wait times. It is advisable to call during off-peak hours or use email for non-urgent queries.
Updated 4 Nov 2025
Expected outcomes
- Answer admissions questions
- Check application status
- Submit appeals or complaints
- Request course changes
- Provide entry requirements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Applicant ID
- Personal details
- Written statement
- UCAS details
- Desired course information
- Contact email
Known issues
Some callers experience long wait times during peak admissions periods, such as UCAS deadlines and Clearing. To avoid delays, consider calling outside of these peak times or using email for non-urgent inquiries. If you need to submit an appeal or complaint, prepare a detailed written statement and send it via email to the appropriate address for home or international applicants. Email is often preferred for written submissions, and you should wait for confirmation of receipt and further instructions. For quicker responses, ensure you have all necessary information ready before calling.
