Octopus Energy Limited
Octopus Energy Limited provides a range of customer services via their phone line, including assistance with billing, account management, meter readings, switching, and payments. Customers can also address general energy queries. For emergencies related to faulty meters causing a loss of supply, support is available 24/7. Typical wait times can be long during peak hours, especially during billing cycles and winter months. It's often faster to use email for non-urgent queries. The best times to call for non-emergency issues are during off-peak hours, such as mid-morning or early afternoon on weekdays.
Updated 4 Nov 2025
Expected outcomes
- Resolve billing issues
- Manage account details
- Submit meter readings
- Switch energy providers
- Report faulty meters
- Request emergency support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Full name
- Address
- Date of birth
- Meter serial number
- Location of meter
Known issues
Customers frequently experience long wait times, particularly during peak hours and billing cycles. To avoid this, try calling during off-peak times or use email for non-urgent matters. Additionally, there are occasional reports of missed callbacks from customer service. If you do not receive a callback within 24 hours, it is advisable to follow up via email or call again. For emergencies such as gas leaks, remember to contact national emergency services immediately before reaching out to Octopus Energy.
