Octopus Energy Limited
Calling Octopus Energy Limited's billing department at +448081966842 allows customers to handle specific tasks related to heat pumps, solar panels, and EV chargers. Common reasons for calling include scheduling installations, obtaining quotations, and receiving technical support. Typically, calls are answered during operating hours, and it is recommended to have your account and property details ready. While exact wait times are not specified, calling during mid-morning or early afternoon may help avoid peak times. Octopus Energy is recognized for its commitment to customer service and green energy solutions, making it a reliable choice for energy-related inquiries.
Updated 4 Nov 2025
Expected outcomes
- Check installation eligibility
- Schedule site surveys
- Receive technical support
- Obtain installation quotes
- Book maintenance visits
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer account number
- Installation address
- Contact information
- Property details
- Energy usage information
- Description of issue
Known issues
While there are no specific known issues reported, it's advisable to call during non-peak hours to minimize wait times. Ensure you have all necessary information ready, such as your customer account number and property details, to facilitate a smoother interaction. If you encounter difficulties reaching a representative, consider using online resources or email for non-urgent inquiries. Octopus Energy is known for its efficient customer service, so following the recommended procedures should help resolve most issues effectively.
