Octopus Energy Limited
The Octopus Energy Limited Press Office handles media and press enquiries related to the company and its subsidiaries, including Octopus Electric Vehicles. This line is specifically for journalists and media representatives. Typical reasons for calling include interview requests, press releases, and media statements. Calls are managed during UK business hours. It is important to note that this line is not for customer service queries, which should be directed to the appropriate customer support channels. Wait times can vary, but providing clear information upfront can facilitate a quicker response.
Updated 4 Nov 2025
Expected outcomes
- Handle press enquiries
- Request interviews
- Obtain media statements
- Receive press releases
- Clarify media policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journalist credentials
- Media outlet name
- Nature of enquiry
- Contact details
- Specific requests
- Deadlines
Known issues
Occasionally, customers mistakenly call the press line for customer service issues, which can lead to delays or redirection. It is important to ensure that your enquiry is media-related before calling. If you are redirected, use the appropriate customer service numbers or emails provided by the organization. To avoid frustration, double-check that you have the correct contact details and be clear about the nature of your enquiry when you call. This will help the press team address your needs more efficiently.
