Octopus Energy Limited
Octopus Energy Limited's Customer Support for business energy enquiries is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. This service handles queries related to business energy accounts, tariffs, billing, and support for business customers. Common reasons for calling include account inquiries, tariff details, and billing issues. While specific wait times are not provided, peak hours during billing cycles may result in longer waits. For non-urgent issues, email support is recommended and typically receives a response within 24 hours. Having your business account number and details ready can expedite the process.
Updated 4 Nov 2025
Expected outcomes
- Resolve billing issues
- Update account details
- Inquire about tariffs
- Request support for outages
- Discuss contract terms
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business account number
- Contact information
- Nature of enquiry
- Recent bill
- Tariff details
- Contract terms
Known issues
Customers occasionally experience long wait times, especially during peak hours or billing cycles. To mitigate this, try calling during off-peak hours or use email for less urgent queries. Some business customers report difficulty reaching the correct department. Clearly stating that you are a business customer and having your account details ready can help. For faster service, ensure you have all necessary information at hand before calling.
