Royal Derby Hospital
The Royal Derby Hospital's Emergency Department is available 24/7 for urgent and emergency cases. This number can assist with patient check-in, provide visitor information, and answer general enquiries about services and procedures. Non-emergency queries may be redirected to other departments. Patients are triaged upon arrival, and urgent cases are prioritized. Callers often report long wait times, especially during peak hours and winter months. It's advisable to call during off-peak times for quicker assistance. Visitor restrictions are in place due to infection control policies, with exceptions for vulnerable patients.
Updated 4 Nov 2025
Expected outcomes
- Check patient status
- Get visitor policy details
- Receive directions
- Assist with patient check-in
- Provide emergency procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Reason for visit
- Contact details
- Enquirer's name
- Relationship to patient
Known issues
Callers frequently experience long wait times, particularly during peak hours and winter months. The hospital uses a triage system to prioritize urgent cases, and additional staff are available during busy periods. Visitor restrictions are in place due to infection control policies, allowing only essential visitors, with exceptions for vulnerable patients. It's recommended to call during off-peak hours to reduce wait times. For non-emergency queries, consider using online resources or contacting other hospital departments.
