University of Birmingham
The University of Birmingham's Academic Services department offers specific support through the Learning Resources and Audio-Visual Technology (LRAT) team. This includes urgent technical support for teaching room faults, AV project and event support, and enquiries about bookings and charges. The service operates Monday to Friday, with varying hours depending on the task. Urgent issues are prioritized via phone, while non-urgent matters are typically handled through email. Common reasons for calling include technical faults in teaching rooms and queries about AV services. Wait times are generally short during operating hours, but contacting them early in the day is advisable for prompt assistance.
Updated 4 Nov 2025
Expected outcomes
- Report urgent teaching room faults
- Request AV project guidance
- Enquire about booking charges
- Get technical support for events
- Check AV installation specifications
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Room location
- Description of fault
- Project details
- Event details
- Booking reference
- Contact information
Known issues
A frequent issue reported is the accessibility of the LRAT office, which is only accessible from the Bristol Road side by the mini-roundabouts. Clear directions are provided on the official website to assist visitors. Users are advised to look for the large window of the Great Hall and use the double-doors two floors beneath. For those unfamiliar with the campus, it may be helpful to plan your visit in advance or contact the office for additional guidance. This can help avoid frustration and ensure timely arrival for appointments or support services.
