University of Birmingham
The University of Birmingham's Campus Services department provides essential support through its Security Reception. You can report or reclaim lost items, request security assistance, or coordinate emergency responses. Lost property can be reported during office hours, while security assistance is available 24/7. Common reasons for calling include reporting lost items like bicycles, seeking help for campus incidents, or coordinating with emergency services. Peak times may lead to longer wait times, especially during emergencies or busy events. For urgent issues, the main security line is recommended, and the SafeZone app offers an alternative method to contact security.
Updated 4 Nov 2025
Expected outcomes
- Report lost property
- Reclaim found items
- Request security support
- Coordinate emergency response
- Report suspicious activity
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of lost item
- Proof of ownership
- Location of incident
- Nature of concern
- Contact details
- Details of emergency
Known issues
Occasional long wait times are reported during peak periods or emergencies. To mitigate this, it's advisable to use the main security line for urgent matters or the SafeZone app for quick access. Lost property claims may experience delays, especially after large events. To expedite the process, follow up by phone or visit the reception in person during office hours. Being prepared with all necessary information can help reduce wait times and improve service efficiency.
