University of Birmingham
The University of Birmingham's Birmingham Global department offers a range of services through its Student Hub. This includes general student support, careers advice, and wellbeing services. Students can also submit documents for processing. The Student Hub is the main contact point for non-academic queries and is accessible during its opening hours. Common reasons for calling include seeking guidance on university processes, booking career advice appointments, and arranging wellbeing support. Wait times can vary, especially during peak periods like the start of term. For quicker service, consider calling outside these times or using online resources.
Updated 4 Nov 2025
Expected outcomes
- Get student support guidance
- Book careers advice appointments
- Arrange wellbeing services
- Submit documents for processing
- Receive disability support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Details of query
- Completed form
- Recipient team
- Preferred appointment time
- Relevant documents
Known issues
Some users experience long wait times during peak periods, such as the start of the term. To avoid this, try calling outside peak hours or utilize online services for a faster response. Occasionally, callers are redirected if their query is outside the Student Hub's remit. To prevent this, be specific about your query when calling. If you need to submit documents, ensure they are addressed to the correct team and confirm receipt if submitting in person. These steps can help streamline your experience and reduce potential frustrations.
