University of Reading
The Welfare Team at the University of Reading provides essential support for students dealing with personal and well-being concerns. Available from Monday to Friday between 10:00 and 16:00, the team assists with issues such as settling in, relationship difficulties, harassment, substance misuse, and violence. Booking an appointment or accessing the 24/7 crisis helpline is recommended for urgent matters. Immediate consultations are available through drop-in visits at the Carrington building from 13:00 to 16:00. Waiting times can be longer during peak hours, so calling earlier is advisable. For after-hours or non-office day needs, the crisis helpline remains accessible, ensuring support around the clock for various crises.
Updated 31 Oct 2025
Expected outcomes
- Receive personal welfare support
- Book appointments with Welfare Officers
- Attend drop-in consultations
- Access 24/7 crisis helpline
- Receive urgent legal or financial help
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Issue description
- Appointment time
- Email access
- Student status confirmation
Known issues
Students may encounter long wait times during peak drop-in periods from 13:00 to 16:00. To mitigate this, booking appointments earlier in the day is advised when possible. Furthermore, the Welfare Team operates within the core hours of 10:00 to 16:00, limiting availability for direct support beyond these times. Students are encouraged to utilize the 24/7 crisis helpline or the Wisdom Wellbeing app for emergencies or urgent issues outside of these hours. This flexibility ensures continual support, albeit through different channels when the office is closed.
