Virgin Money UK PLC
Virgin Money UK PLC provides a range of services through their phone line, primarily focusing on credit card management. You can check your credit card balance, review recent transactions, and make payments using the automated telephone banking service available 24/7. For more detailed inquiries, such as requesting paper statements or managing cashback options, customer service agents are available during specific hours. Typical wait times can vary, with longer waits during peak hours. It is advisable to call during off-peak times for quicker service. For comprehensive account management, the Virgin Money mobile app is recommended.
Updated 4 Nov 2025
Expected outcomes
- Check credit card balance
- Review recent transactions
- Make credit card payment
- Request paper statement
- Inquire about cashback
- Manage instalment plans
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Credit card number
- Debit card details
- Personal identification
- Telephone keypad
- Mobile app (optional)
Known issues
Some customers experience long wait times during peak hours when trying to reach a live agent. To avoid this, consider calling during off-peak hours or using the automated services for basic tasks. Additionally, certain services, such as setting up new instalment plans or viewing cashback offers, are not available via phone and require the Virgin Money mobile app. Downloading the app can provide full functionality and help manage your account more effectively.
