Virgin Money UK PLC
The Virgin Money UK PLC switchboard connects callers to specific departments or employees within the organization. This service is available Monday through Friday from 9 am to 5 pm. It is important to note that the switchboard is not intended for customer service queries related to banking or account support. For such inquiries, dedicated customer service lines should be used. Typically, callers use this number to reach specific departments or employees when they already know the name or department they need. Wait times can vary, but calling during mid-morning or mid-afternoon may reduce hold times.
Updated 4 Nov 2025
Expected outcomes
- Connect to specific department
- Reach a named employee
- Transfer to relevant team
- Direct call to appropriate branch
- Facilitate internal communication
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Employee name
- Department name
- Caller's contact number
- Purpose of call
- Availability for call back
- Alternative contact methods
Known issues
While there are no specific known issues with the Virgin Money UK PLC switchboard, callers may experience longer wait times during peak hours, such as early mornings or late afternoons. To avoid frustration, consider calling during mid-morning or mid-afternoon. If you are unsure of the department or employee name, it may be helpful to have a brief description of your inquiry ready to assist the operator in directing your call. For general banking queries, ensure you have the correct customer service number to avoid unnecessary transfers.
