Virgin Money UK PLC
Virgin Money UK PLC's Mortgage Servicing department offers a range of services through their contact number. Customers can handle general banking queries, access account information, and receive guidance to appropriate departments. Additionally, the department processes complaints related to any Virgin Money UK PLC product or service. The line is available Monday to Saturday from 7am to 9pm, and Sunday from 10am to 5pm. Wait times can be long during peak hours, so calling in the early morning or late evening is advisable. Calls may be recorded for training and quality purposes, and charges vary depending on your provider.
Updated 4 Nov 2025
Expected outcomes
- Check mortgage account status
- Update personal information
- Submit a complaint
- Request mortgage documents
- Inquire about payment options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Customer ID
- Personal ID
- Complaint details
- Contact information
- Mortgage documents
Known issues
Customers often experience long wait times, especially during peak hours. To avoid this, try calling outside of these times or consider using online or live chat options. Additionally, some users report being transferred multiple times before reaching the correct department. To minimize this, clearly state your query and the department you need at the beginning of the call. Ensure you have all necessary information ready to expedite the process.
