HM Revenue & Customs (HMRC)
When calling HM Revenue & Customs (HMRC) at +443002003300, you can receive assistance with a variety of tax-related queries, including Self Assessment, VAT, and PAYE for both individuals and businesses. The service is available Monday to Friday from 08:00 to 18:00, excluding weekends and bank holidays. Callers often contact HMRC for help with tax returns, payment issues, and general tax advice. Wait times can be long, especially during peak tax season, but calling early in the morning or mid-week may reduce waiting periods. Automated menus are used, so listen carefully to select the correct option.
Updated 24 Nov 2025
Expected outcomes
- Check tax return status
- Resolve payment issues
- Update personal details
- Request tax advice
- Inquire about VAT registration
- Get PAYE information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- National Insurance number
- Unique Taxpayer Reference
- Personal details
- Business details
- Relevant reference numbers
- Tax return documents
Known issues
Callers frequently report long wait times, especially during peak tax season and near filing deadlines. To avoid long queues, try calling early in the morning or mid-week. Some users experience dropped calls or disconnections; if this occurs, try calling again or use online services where possible. There are occasional reports of agents lacking knowledge on complex queries, so requesting escalation or asking for a specialist department may be necessary. Utilizing HMRC's webchat and online services can also help resolve issues without the need for a call.
