HM Revenue & Customs (HMRC)
The HM Revenue & Customs (HMRC) Tax Credits helpline assists with various tax credit-related queries, including eligibility, claims, payments, and changes in circumstances. Callers often reach out to report changes, check payment statuses, or inquire about migration to Universal Credit. Typically, wait times can be long, especially during peak periods or near deadlines. It is advisable to call early in the morning or mid-week to avoid these peak times. Automated menus are used, so be prepared to navigate through options before speaking to an agent.
Updated 4 Nov 2025
Expected outcomes
- Check payment status
- Report change of circumstances
- Confirm eligibility for tax credits
- Inquire about Universal Credit migration
- Update personal details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- National Insurance number
- Tax Credit reference number
- Personal identification details
- Details of income change
- Household information
- Childcare details
Known issues
Customers frequently experience long wait times when calling the Tax Credits helpline, particularly during peak periods or near deadlines. To mitigate this, try calling early in the morning or mid-week. Additionally, reaching a human agent can be challenging due to automated menus and limited agent availability. It is important to persist through the options and have all required information ready to expedite the process. These issues are common, but being prepared can help reduce frustration and improve the efficiency of your call.
