HM Revenue & Customs (HMRC)
Calling HM Revenue & Customs (HMRC) Newcastle Office at +441912037010 is essential for individuals outside the UK needing assistance with National Insurance enquiries. This service helps with queries about National Insurance numbers, contribution records, and related issues. Callers should be prepared for longer connection times and ensure they have their National Insurance number and personal identification ready. Calls are typically recorded for quality and training purposes. It's advisable to call during HMRC operating hours, preferably early in the morning or mid-week to avoid peak periods and long wait times.
Updated 4 Nov 2025
Expected outcomes
- Verify National Insurance number
- Update National Insurance record
- Request contribution history
- Resolve National Insurance issues
- Obtain written confirmation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- National Insurance number
- Current address
- Previous UK address
- Personal identification
- Supporting documents
Known issues
Callers often experience long wait times, especially during peak hours and tax season. To mitigate this, try calling early in the morning or mid-week. Additionally, resolving complex National Insurance queries over the phone can be challenging, so it's crucial to have all relevant documents and information prepared before calling. If issues persist, request escalation to a higher authority. These steps can help streamline the process and reduce the need for multiple calls or follow-up documentation.
