HM Revenue & Customs (HMRC)
The HM Revenue & Customs (HMRC) VAT General Enquiries line is available for businesses needing assistance with VAT-related matters. You can report changes to your business, ask questions about VAT registration, returns, payments, and technical queries. The line operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It is closed on Sundays. Callers often experience long wait times, especially during peak hours and tax deadlines. To avoid delays, it is advisable to call early in the morning or outside peak periods. Having your VAT registration number and business details ready can expedite the process.
Updated 4 Nov 2025
Expected outcomes
- Report business changes
- Ask VAT registration questions
- Inquire about VAT returns
- Discuss VAT payments
- Resolve technical VAT queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- VAT registration number
- Business details
- Relevant correspondence
- Reference numbers
- Business name
- Business address
Known issues
Callers frequently report long hold times, especially during peak hours and tax deadlines. To mitigate this, try calling early in the morning or outside peak periods. Additionally, reaching a human agent can be challenging due to automated menus. Carefully follow the menu prompts, and some users suggest pressing '0' or waiting through the options to speak to an agent. Utilizing online services for certain tasks can also help reduce wait times and streamline your experience.
